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Políticas de privacidad

PRIVACY POLICY

Last updated December 12, 2023



This privacy notice for Kerü Experiencias (we,” “us,” or “our), describes how and why we might collect, store, use, and/or share (process) your information when you use our services (Services), such as when you:
  • Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@keruexperiences.com.


SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law. Learn more about sensitive information we process.

Do we receive any information from third parties? We may receive information from public databases, marketing partners, social media platforms, and other outside sources. Learn more about information collected from other sources.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which parties do we share personal information? We may share information in specific situations and with specific third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.


TABLE OF CONTENTS



1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
  • names
  • phone numbers
  • email addresses
  • contact preferences
  • debit/credit card numbers
  • billing addresses
  • contact or authentication data
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
  • social security numbers or other government identifiers
  • passport number
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:
  • Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
  • Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
  • Location Data. We collect location data such as information about your device’s location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Information collected from other sources

In Short: We may collect limited data from public databases, marketing partners, and other outside sources.

In order to enhance our ability to provide relevant marketing, offers, and services to you and update our records, we may obtain information about you from other sources, such as public databases, joint marketing partners, affiliate programs, data providers, and from other third parties. This information includes mailing addresses, job titles, email addresses, phone numbers, intent data (or user behavior data), Internet Protocol (IP) addresses, social media profiles, social media URLs, and custom profiles, for purposes of targeted advertising and event promotion.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
  • To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
  • To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
  • To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
  • To fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, returns, and exchanges made through the Services.

  • To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.

  • To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see WHAT ARE YOUR PRIVACY RIGHTS? below.
  • To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
  • Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time. Learn more about withdrawing your consent.
  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfill our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
  • Send users information about special offers and discounts on our products and services
  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

If you are located in Canada, this section applies to you.

We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
  • If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
  • For investigations and fraud detection and prevention
  • For business transactions provided certain conditions are met
  • If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
  • For identifying injured, ill, or deceased persons and communicating with next of kin
  • If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
  • If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
  • If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
  • If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
  • If the collection is solely for journalistic, artistic, or literary purposes
  • If the information is publicly available and is specified by the regulations

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following third parties.

We may need to share your personal information in the following situations:
  • Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g., Google Maps API, Places API).

5. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Notice.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18, please contact us at info@keruexperiences.com.

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below.

We will consider and act upon any request in accordance with applicable data protection laws.
 
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.

If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using the details provided in the section HOW CAN YOU CONTACT US ABOUT THIS NOTICE? below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at info@keruexperiences.com.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: If you are a resident of California, Colorado, Connecticut, Utah or Virginia, you are granted specific rights regarding access to your personal information.

What categories of personal information do we collect?

We have collected the following categories of personal information in the past twelve (12) months:

CategoryExamplesCollected
A. Identifiers
Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name

YES

B. Personal information as defined in the California Customer Records statute
Name, contact information, education, employment, employment history, and financial information

YES

C. Protected classification characteristics under state or federal law
Gender and date of birth

YES

D. Commercial information
Transaction information, purchase history, financial details, and payment information

YES

E. Biometric information
Fingerprints and voiceprints

NO

F. Internet or other similar network activity
Browsing history, search history, online behavior, interest data, and interactions with our and other websites, applications, systems, and advertisements

NO

G. Geolocation data
Device location

YES

H. Audio, electronic, visual, thermal, olfactory, or similar information
Images and audio, video or call recordings created in connection with our business activities

NO

I. Professional or employment-related information
Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us

NO

J. Education Information
Student records and directory information

NO

K. Inferences drawn from collected personal information
Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual’s preferences and characteristics

NO

L. Sensitive personal InformationContents of email or text messages, debit or credit card numbers, passport numbers and personal data from a known child

YES


We will use and retain the collected personal information as needed to provide the Services or for:
  • Category A – 6 months
  • Category B – 1 year
  • Category C6 months
  • Category D6 months
  • Category G6 months
  • Category L6 months
Category L information may be used, or disclosed to a service provider or contractor, for additional, specified purposes. You have the right to limit the use or disclosure of your sensitive personal information.

We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
  • Receiving help through our customer support channels;
  • Participation in customer surveys or contests; and
  • Facilitation in the delivery of our Services and to respond to your inquiries.
How do we use and share your personal information?

Learn about how we use your personal information in the section, HOW DO WE PROCESS YOUR INFORMATION?

Will your information be shared with anyone else?

We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information to in the section, WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be “selling” of your personal information.

We have not disclosed, sold, or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We will not sell or share personal information in the future belonging to website visitors, users, and other consumers.

California Residents

California Civil Code Section 1798.83, also known as the “Shine The Light” law permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.

If you are under 18 years of age, reside in California, and have a registered account with the Services, you have the right to request removal of unwanted data that you publicly post on the Services. To request removal of such data, please contact us using the contact information provided below and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).

CCPA Privacy Notice

This section applies only to California residents. Under the California Consumer Privacy Act (CCPA), you have the rights listed below.

The California Code of Regulations defines a “residents” as:

(1) every individual who is in the State of California for other than a temporary or transitory purpose and
(2) every individual who is domiciled in the State of California who is outside the State of California for a temporary or transitory purpose

All other individuals are defined as “non-residents.”

If this definition of “resident” applies to you, we must adhere to certain rights and obligations regarding your personal information.

Your rights with respect to your personal data

Right to request deletion of the data — Request to delete

You can ask for the deletion of your personal information. If you ask us to delete your personal information, we will respect your request and delete your personal information, subject to certain exceptions provided by law, such as (but not limited to) the exercise by another consumer of his or her right to free speech, our compliance requirements resulting from a legal obligation, or any processing that may be required to protect against illegal activities.

Right to be informed — Request to know

Depending on the circumstances, you have a right to know:
  • whether we collect and use your personal information;
  • the categories of personal information that we collect;
  • the purposes for which the collected personal information is used;
  • whether we sell or share personal information to third parties;
  • the categories of personal information that we sold, shared, or disclosed for a business purpose;
  • the categories of third parties to whom the personal information was sold, shared, or disclosed for a business purpose;
  • the business or commercial purpose for collecting, selling, or sharing personal information; and
  • the specific pieces of personal information we collected about you.
In accordance with applicable law, we are not obligated to provide or delete consumer information that is de-identified in response to a consumer request or to re-identify individual data to verify a consumer request.

Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights

We will not discriminate against you if you exercise your privacy rights.

Right to Limit Use and Disclosure of Sensitive Personal Information

If the business collects any of the following:
  • social security information, drivers’ licenses, state ID cards, passport numbers
  • account login information
  • credit card numbers, financial account information, or credentials allowing access to such accounts
  • precise geolocation
  • racial or ethnic origin, religious or philosophical beliefs, union membership
  • the contents of email and text, unless the business is the intended recipient of the communication
  • genetic data, biometric data, and health data
  • data concerning sexual orientation and sex life
you have the right to direct that business to limit its use of your sensitive personal information to that use which is necessary to perform the Services.

Once a business receives your request, they are no longer allowed to use or disclose your sensitive personal information for any other purpose unless you provide consent for the use or disclosure of sensitive personal information for additional purposes.

Please note that sensitive personal information that is collected or processed without the purpose of inferring characteristics about a consumer is not covered by this right, as well as the publicly available information.

To exercise your right to limit use and disclosure of sensitive personal information, please email info@keruexperiences.com or submit a data subject access request.

Verification process

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file, or we may contact you through a communication method (e.g., phone or email) that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

Other privacy rights
  • You may object to the processing of your personal information.
  • You may request correction of your personal data if it is incorrect or no longer relevant, or ask to restrict the processing of the information.
  • You can designate an authorized agent to make a request under the CCPA on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with the CCPA.
  • You may request to opt out from future selling or sharing of your personal information to third parties. Upon receiving an opt-out request, we will act upon the request as soon as feasibly possible, but no later than fifteen (15) days from the date of the request submission.
To exercise these rights, you can contact us by submitting a data subject access request, by email at info@keruexperiences.com, or by referring to the contact details at the bottom of this document. If you have a complaint about how we handle your data, we would like to hear from you.

Colorado Residents

This section applies only to Colorado residents. Under the Colorado Privacy Act (CPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
  • Right to be informed whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
To submit a request to exercise these rights described above, please email info@keruexperiences.com or submit a data subject access request.

If we decline to take action regarding your request and you wish to appeal our decision, please email us at info@keruexperiences.com. Within forty-five (45) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

Connecticut Residents

This section applies only to Connecticut residents. Under the Connecticut Data Privacy Act (CTDPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
  • Right to be informed whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
To submit a request to exercise these rights described above, please email info@keruexperiences.com or submit a data subject access request.

If we decline to take action regarding your request and you wish to appeal our decision, please email us at info@keruexperiences.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions.

Utah Residents

This section applies only to Utah residents. Under the Utah Consumer Privacy Act (UCPA), you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
  • Right to be informed whether or not we are processing your personal data
  • Right to access your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of the processing of your personal data if it is used for targeted advertising or the sale of personal data
To submit a request to exercise these rights described above, please email info@keruexperiences.com or submit a data subject access request.

Virginia Residents

Under the Virginia Consumer Data Protection Act (VCDPA):

“Consumer” means a natural person who is a resident of the Commonwealth acting only in an individual or household context. It does not include a natural person acting in a commercial or employment context.

“Personal data” means any information that is linked or reasonably linkable to an identified or identifiable natural person. “Personal data” does not include de-identified data or publicly available information.

“Sale of personal data” means the exchange of personal data for monetary consideration.

If this definition of “consumer” applies to you, we must adhere to certain rights and obligations regarding your personal data.

Your rights with respect to your personal data
  • Right to be informed whether or not we are processing your personal data
  • Right to access your personal data
  • Right to correct inaccuracies in your personal data
  • Right to request deletion of your personal data
  • Right to obtain a copy of the personal data you previously shared with us
  • Right to opt out of the processing of your personal data if it is used for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects (“profiling”)
Exercise your rights provided under the Virginia VCDPA

You may contact us by email at info@keruexperiences.com or submit a data subject access request.

If you are using an authorized agent to exercise your rights, we may deny a request if the authorized agent does not submit proof that they have been validly authorized to act on your behalf.

Verification process

We may request that you provide additional information reasonably necessary to verify you and your consumer’s request. If you submit the request through an authorized agent, we may need to collect additional information to verify your identity before processing your request.

Upon receiving your request, we will respond without undue delay, but in all cases, within forty-five (45) days of receipt. The response period may be extended once by forty-five (45) additional days when reasonably necessary. We will inform you of any such extension within the initial 45-day response period, together with the reason for the extension.

Right to appeal

If we decline to take action regarding your request, we will inform you of our decision and reasoning behind it. If you wish to appeal our decision, please email us at info@keruexperiences.com. Within sixty (60) days of receipt of an appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may contact the Attorney General to submit a complaint.

12. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

13. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may email us at info@keruexperiences.com or contact us by post at:

Kerü Experiencias
Manga carrera 20 24c 20
Cartagena, Bolivar 130001
Colombia

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
This privacy policy was created using Termly’s Privacy Policy Generator.

DESCRIPTION OF DOCUMENT: This document is a framework agreement that regulates the delivery of services (tours, routes, experiences, programs, trips, or tailor-made trips) by Kerü Experiences, so we strongly suggest you read these conditions before you proceed. Please note that it is essential to read and understand the terms and conditions of booking below. Please ensure you have read and understood the itinerary, details, recommendations, restrictions, accommodations, what is included, what is not included, and the style of the trip/s you are booking. Kerü Experiences accepts bookings subject to the following conditions:

THE CONTRACT: All bookings are made with Kerü Experiences. By booking a trip with us, you are deemed to have agreed to these terms & booking conditions (which constitutes the entire agreement between you and us (Kerü Experiences)) and your booking will be accepted by us on this basis.

VALIDITY: Kerü Experiences reserves the right to alter the tour prices at any time before the booking confirmation. All information in the brochures is accurate to the best of our knowledge, but please note that changes to our trips (which can be significant) can and do occur. Kerü Experiences will make every effort to keep you informed of any changes but cannot be held liable for any alterations made to the itineraries. Please refer to our website for the most recent update to any trip.

TO SECURE YOUR BOOKING: Acceptance of your booking will be confirmed by us in an e-mail. To secure your booking, we must receive 50% of the payment of the total tour or trip price. This payment is deemed to be confirmation that the client or traveler has read and accepted the Kerü Experiences Terms & Conditions. Clients booking through a Travel Agent, by telephone, email, or online will be deemed to have read the terms & conditions and accepted them. For late bookings (less than 120 hours), you must pay in cash USD Dollars or Colombian Pesos (COP) at the start of the trip and at the exchange rate of the day of the trip.

YOUR DETAILS: In order for us to confirm your travel arrangements, you must provide all requested details included in the booking form.

CHANGES MADE BY THE CUSTOMER OR TRAVELER: Until we confirm your booking, you can make any changes for free. In case of any changes afterward, we will calculate on the current prices that may differ from the originally set amount.

CHANGE OF ITINERARY: While we endeavor to operate all trips as described, we reserve the right to change the trip itinerary due to external causes that escape our control and may risk your safety during your trip. Before departure: if we make a major change, we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day of the itinerary. When a major change is made, you may choose between accepting the change, accepting an alternative tour offered, or a price adjustment to your quoted price. After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances, the additional cost of any necessary itinerary alterations will be covered by you.

CANCELLATION BY THE CUSTOMER OR TRAVELER: If you cancel a trip after making a booking, you will lose some or all of the money you have paid for the trip. If you wish to cancel a trip, you need to provide written confirmation via email, with the understanding that:

• Four (4) days or more prior to departure, we will retain 70% of the total booking cost.

• Three (3) days or less, we will retain 100% paid by you of the total booking cost. No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of Kerü Experiences if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any transport, sightseeing, meals, or services not utilized.

CANCELLATION BY KERÜ EXPERIENCES: We may cancel a trip at any time up before departure if, due to unforeseen circumstances such as natural disasters, political instability, or other external events that make it not viable for us to operate the planned itinerary or have a direct effect on your personal safety. If we cancel a trip, you may choose between us applying the amounts paid toward an alternative trip or receiving a full refund discounting the administrative charges. We are not responsible for any incidental expenses that you may have incurred as a result of your booking, such as visas, vaccinations, or non-refundable flights.

AGE: Minimum age: For most of our trips, the minimum age for children is 4. All travelers under the age of 18 must be accompanied by an adult who is responsible for the child’s day-to-day care. Maximum age: For our trips, we have 90 years and over as a limit age. We remind you that our trips can be physically demanding.

DEPARTURE GUARANTEED: Our trips are 100% guaranteed to depart once they have been discussed, confirmed, and booked by the customer.

VACCINATIONS: It is the responsibility of the Client to be in possession of any vaccinations and preventative medicines as may be required for the duration of the trip. We strongly recommend reading the www.colombia.travel website.

TRAVEL INSURANCE: Travel insurance is compulsory for all travelers in our tours or trips and should be taken out at the time of booking and before arrival in Colombia. At a minimum, your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation, and personal liability. We strongly recommend a minimum coverage of US$100,000. We also strongly recommend it covers cancellation, curtailment, and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; failure to provide this will result in the Client being prevented from joining the tour without a refund.

FLEXIBILITY: You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility, and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities, and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

AUTHORITY AND LOCAL REGULATIONS ON TOUR: Please let the trip leader/guide know of any problems or dissatisfaction; he/she will usually be able to remedy the situation. If a schedule change is necessary, he/she will ordinarily consult with trip participants. However, on matters relating to the safety and proper conduct of the trip, the leader’s decision is final. If you fail to comply with a decision made by a group leader or interfere with the well-being of the group, the group leader may order you to leave the trip immediately, with no right of refund. You must always comply with the laws, customs, foreign exchange, and drug regulations of the Republic of Colombia, and you also agree to travel in accordance with our responsible travel guidelines. According to local regulations, any of our clients involved in any sort of child prostitution will face immediate cancellation of any travel arrangements made by our company with no right of refund.

PARTICIPATION CONSENT & ACCEPTANCE OF RISK: By signifying you have read and understood these terms and conditions,

 you confirm as follows: “I understand that traveling with Kerü Experiences may involve risk (and rewards) above and beyond those encountered on a more conventional trip, and that I am undertaking an adventurous trip with inherent dangers. I understand that I am traveling in geographical areas where, amongst other things, the standard of transport, safety, hygiene, cleanliness, medical facilities, telecommunications, and infrastructure development may not be of the standard I am used to at home or would find on a conventional holiday. I accept these risks and obligations and I fully assume the risks of travel. I release, indemnify, and discharge Kerü Experiences (officers, employees, agents, and representatives) on behalf of myself, my spouse, my children, my parents, my heirs, assigns, personal representative from any liabilities connected to these risks to the maximum extent permitted by law.”

LIMITATION OF LIABILITY: We contract with a network of companies, government agencies, and individuals to assist in the running of our trips as an agent for these third parties. We are not responsible for the acts and omissions of these third parties.

OPTIONAL ACTIVITIES: Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your tour leader or local representative in arranging optional activities does not render us liable for them.

ERRORS & OMISSIONS: Although we have made a concerted attempt to verify the accuracy of statements made in our trip documentation, including emails, website, and Trip Notes, we cannot be held responsible for any error, omission, or unintentional misrepresentation that may occur.

CLAIMS & COMPLAINTS: If you have complaints about your trip, please inform your tour or trip leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means, then any further complaint should be put in writing to us within 10 days of the end of the tour.

PHOTOS AND MARKETING: You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

PRIVACY POLICY: Any personal information that we collect about you may be disclosed to our agents, service providers, or other suppliers to enable us to operate the trip. We will otherwise treat your details in accordance with our privacy policy (see the next title of this page).

APPLICABLE LAW: The laws of Colombia govern these Terms & Conditions, and any disputes in connection with a trip or these Terms & Conditions must be initiated in the courts of Colombia.

REGISTERED ADDRESS: Kerü Experiences, Manga Neighborhood Cra 209 N° 24c-20 Cartagena de Indias, Colombia, South America. Email: info@keruexperiences.com

TERMS & CONDITIONS

DESCRIPTION OF DOCUMENT: This document is a framework agreement that regulates the delivery of services (tours, routes, experiences, programs, trips, or tailor-made trips) by Kerü Experiences. We strongly suggest you read these conditions before you proceed. Please note that it is essential to read and understand the terms and conditions of booking below. Please ensure you have read and understood the itinerary, details, recommendations, restrictions, accommodations, what is included, what is not included, and style of the trip/s you are booking. Kerü Experiences accepts bookings subject to the following conditions:

CONTENT:   Page  

THE CONTRACT                2

VALIDITY                  2

TO SECURE YOUR BOOKING               2

YOUR DETAILS                  2

CHANGES MADE BY THE CUSTOMER OR TRAVELLER              2

CHANGE OF ITINERARY             2

CANCELLATION BY THE CUSTOMER OR TRAVELLER                3

CANCELLATION BY KERÜ EXPERIENCES               3

AGE               3

DEPARTURE GUARANTEED                 3

VACCINATIONS                 3

TRAVEL INSURANCE                  3

FLEXIBILITY            4

AUTHORITY AND LOCAL REGULATIONS ON TOUR                      4

PARTICIPATION CONSENT & ACCEPTANCE OF RISK                 4

LIMITATION OF LIABILITY                       4

OPTIONAL ACTIVITIES     4

ERRORS & OMISSIONS   4

CLAIMS & COMPLAINTS  4

APPLICABLE LAW

REGISTERED ADDRESS 5

THE CONTRACT: All bookings are made with Kerü Experiences. By booking a trip with us, you are deemed to have agreed to these terms & booking conditions (which constitutes the entire agreement between you and us (Kerü Experiences)) and your booking will be accepted by us on this basis.

VALIDITY: Kerü Experiences reserves the right to alter the tour prices at any time before the booking confirmation. All information in the brochures is accurate to the best of our knowledge, but please note that changes to our trips (which can be significant) can and do occur. Kerü Experiences will make every effort to keep you informed of any changes, but cannot be held liable for any alterations made to the itineraries. Please refer to our website for the most recent update to any trip.

TO SECURE YOUR BOOKING: Acceptance of your booking will be confirmed by us in an e-mail. To secure your booking, we must receive 50% of the payment of the total tour or trip price. This payment is deemed to be confirmation that the client or traveler has read and accepted the Kerü Experiences Terms & Conditions. Clients booking through a Travel Agent, by telephone, email or online will be deemed to have read the terms & conditions and accepted them. For late bookings (less than 120 hours) you must pay in cash USD Dollars or Colombian Pesos (COP) at the start of the trip and at the exchange rate of the day of the trip.

YOUR DETAILS: In order for us to confirm your travel arrangements, you must provide all requested details included in the booking form.

CHANGES MADE BY THE CUSTOMER OR TRAVELER: Until we confirm your booking, you can make any changes for free. In case of any changes afterward, we will calculate the current prices that may differ from the originally set amount.

CHANGE OF ITINERARY: While we endeavor to operate all trips as described, we reserve the right to change the trip itinerary by external causes that escape our control and may risk your safety during your trip. Before departure: if we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day of the itinerary. When a major change is made you may choose between accepting the change, or accepting an alternative tour offered, or a price adjustment to your quoted price. After departure: We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you.

CANCELLATION BY THE CUSTOMER OR TRAVELER: If you cancel a trip after making a booking you will lose some or all of the money you have paid for the trip. If you wish to cancel a trip, you need to provide written confirmation via email, with the understanding that: • Four (4) days or more prior to departure, we will retain 70% of the total booking cost. • Three (3) days or less, we will retain 100% paid by you of the total booking cost. No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of Kerü Experiences if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any transport, sightseeing, meals or services not utilized.

CANCELLATION BY KERÜ EXPERIENCES: We may cancel a trip at any time up before departure if, due to unforeseen circumstances such as natural disasters, political instability or other external events that make it not viable for us to operate the planned itinerary or have a direct effect on your personal safety. If we cancel a trip you may choose between us applying the amounts paid toward an alternative trip or receiving a full refund discounting the administrative charges. We are not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations or non-refundable flights.

AGE: Minimum age: For the majority of our trips the minimum age for children is 12. All travelers under the age of 18 must be accompanied by an adult who is responsible for the child’s day to day care. Maximum age: For our trips we have a 70 years and over as a limit age. We remind you that our trips can be physically demanding.

DEPARTURE GUARANTEED: Our trips are 100% guaranteed to depart once they have been discussed, confirmed and booked by the customer. VACCINATIONS: It is the responsibility of the Client to be in possession of any vaccinations and preventative medicines as may be required for the duration of the trip. We strongly recommend to read the www.coIombia.travel website.

TRAVEL INSURANCE: Travel insurance is compulsory for all travelers in our tours or trips and should be taken out at the time of booking and before arrival to Colombia. At a minimum your travel insurance must provide cover against personal accident, death, medical expenses, emergency repatriation and personal liability, we strongly recommend a minimum coverage of US$100,000. We also strongly recommend it covers cancellation, curtailment and loss of luggage and personal effects. You must provide proof of your travel insurance on the first day of your trip; failure to provide this will result in the Client being prevented from joining the tour without refund.

FLEXIBILITY: You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

AUTHORITY AND LOCAL REGULATIONS ON TOUR: Please let the trip leader/guide

 know of any problems or dissatisfaction; he/she will usually be able to remedy the situation. If a schedule change is necessary, he/she will ordinarily consult with trip participants. However, on matters relating to the safety and proper conduct of the trip, the leader’s decision is final. If you fail to comply with a decision made by a group leader, or interfere with the well-being of the group, the group leader may order you to leave the trip immediately, with no right of refund. You must at all times comply with the laws, customs, foreign exchange and drug regulations of the Republic of Colombia, and you also agree to travel in accordance with our responsible travel guidelines. According to local regulations, any of our clients involved in any sort of child prostitution will face immediate cancellation of any travel arrangements made by our company with no right of refund.

PARTICIPATION CONSENT & ACCEPTANCE OF RISK: By signifying you have read and understood these terms and conditions you confirm as follows: “I understand that travelling with Kerü Experiences may involve risk (and rewards) above and beyond those encountered on one or more conventional trips, and that I am undertaking an adventurous trip with inherent dangers. I understand that I am travelling in geographical areas where, amongst other things, the standard of transport, safety, hygiene, cleanliness, medical facilities, telecommunications, and infrastructure development may not be of the standard I am used to at home or would find on a conventional holiday. I accept these risks and obligations and I fully assume the risks of travel. I release, indemnify, and discharge Kerü Experiences (officers, employees, agents and representatives) on behalf of myself, my spouse, my children, my parents, my heirs, assigns, personal representative from any liabilities connected to these risks to the maximum extent permitted by law”

LIMITATION OF LIABILITY: We contract with a network of companies, government agencies and individuals to assist in the running of our trips as an agent for these third parties. We are not responsible for the acts and omissions of these third parties.

OPTIONAL ACTIVITIES: Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your tour leader or local representative in arranging optional activities does not render us liable for them.

ERRORS & OMISSIONS: Although we have made a concerted attempt to verify the accuracy of statements made in our trip documentation including emails, website, and Trip Notes, we cannot be held responsible for any error, omission or unintentional misrepresentation that may occur.

CLAIMS & COMPLAINTS: If you have complaints about your trip please inform your tour or trip leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 10 days of the end of the tour.

PHOTOS AND MARKETING: You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable license to use such images for publicity and promotional purposes.

PRIVACY POLICY: We recognize that privacy is important. This document outlines the types of personal information we receive and collect when you use our services, as well as some of the steps we take to safeguard Information

We hope this will help you make an informed decision about sharing personal information with us.

PERSONAL INFORMATION AND OTHER DATA WE COLLECT: Information is collected from you primarily to make it easier and more rewarding for you to use our services.

Kerü Experiences collects personal information when you register for a service or otherwise voluntarily provide such information.

Kerü Experiences does not collect personal information from you unless you provide it to us. This means that you can visit our site without telling us who you are or revealing any personally identifiable information about yourself.

Kerü Experiences server automatically record information when you visit our website, including the pages you visit, your IP address, browser type and language, and the date and time of your visit. We cannot identify you individually from this information. This information is used to make improvements to our site and make it easier to find the information you are looking for.

USES:

  • We may use personal information to provide the services you’ve requested, including sending email newsletters, or sending printed materials to your e-mail.
  • We may also use personal information for auditing, research and analysis to operate and improve our services.
  • Providing you with notices regarding goods or services that you have purchased or may wish to purchase in the future
  • Developing new services, improving the current content, the general administration of the site, our services, Improving the quality, design of the site and services to create new features, promotions, functionality, services by storing, tracking, analyzing user preferences and trends.
  • We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.

MORE INFORMATION: For more information about our privacy practices, please contact us any time.

E-mail us to: info@keruexperiences.com.

By signing this document, I certifiy that I know the exact description of the planned journey and I accept this Terms & Conditions by Kerü Experiences. Acknowledges receipt of all necessary information to make the decision to purchase this travel, information concerning safety and health risks and comply with all administrative requirements of Colombia.

Signature of Participant                                                            Print Name                                                                                                 

Signature of Participant                                                           Print Name                                                                                                 

Signature of Participant                                                            Print Name                                                                                                 

Signature of Participant                                                           Print Name                                                                                                 

Signature of Participant                                                           Print Name                                                                                                 

Signature of Participant                                                           Print Name                                                                                                 

Signature of Participant                                                           Print Name                                                                                                 

Signature of Participant                                                            Print Name                                                                                                 

Signature of Participant                                                           Print Name                                                                                                 

Signature of Participant                                                           Print Name